Cancel a subscription
When paid checkout is enabled, monthly or annual subscriptions renew until canceled. An organization administrator can schedule cancellation in workspace billing. The original purchaser can also open the Creem payer portal from workspace billing. Cancellation stops the next renewal and normally leaves access through the already-paid period; it does not request a refund.
If you cannot sign in, contact support@senderowner.work. Do not send card details or sign-in links.
Request a refund
You may request one refund of the first paid purchase within 14 days by contacting support@senderowner.work. Applicable mandatory rights remain unaffected. A request is not confirmation that a refund has been issued. Approved refunds are processed through Creem; provider and bank processing times may vary.
A full refund ends the associated paid write access. A partial refund is not automatically treated as a full refund. Cancellation and refunds are separate actions.
Export before access ends
After trial write access expires, read-only access lasts 7 days. After paid write access ends, read-only export access lasts 30 days. Export important records before that window closes. The Privacy Notice explains deletion and retention.
Operator and terms
SenderOwner is operated by Jianbo Ying, based in Shanghai, China. This page summarizes the cancellation and refund provisions in our Website Terms; it does not add or reduce those rights.